Privacy Policy

Tisdalls Hair and Beauty – Privacy Notice

This privacy notice explains how Tisdalls Hair and Beauty, looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree and we send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

At Tisdalls Hair and Beauty, we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect.

What information we collect about you

We request the minimum level of personally identifying information to run our business effectively.

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment or when you buy a product. We will contact you via phone or text to confirm appointments booked and remind you of upcoming appointments. We consider you having made an appointment as consent to undertake this activity.

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. We consider that you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used and payment/transaction information.

Depending on the particular service(s) or treatment(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of personal medical data include allergies, pregnancy or an injury that may impact our service. We need to ensure our services are suitable for you and need this information for insurance and health and safety purposes.

We operate CCTV within the Reception area of the salon for the safety and security of our clients and staff as well as a deterrent for the purpose of criminal activity.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

How information about you will be used

By law, we are allowed to use personal information, including sharing it outside the salon, only of we have proper reason to do so. These reasons are as follows:

  • To fulfil a contract with you, i.e. to provide the service or treatment you have requested and to communicate with you about your appointments.

  • When it is in our legitimate interest, i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests.

  • When you consent to it, we will always ask for your consent to hold and use health and medical information.

We will only share your information with:

  • Employees of Tisdalls Hair and Beauty.

  • Providers of our salon IT system, Salon Iris.

Some of the people working in our salon are self-employed, therefore they will also have access to your personal data.

We will not share your information with any third party except to help prevent fraud or if so required to do so by law.

Marketing

We would like to send you information about our products and services which may be of interest to you. We will ask you for your consent to receive any such marketing information.

You have the right at any time to stop us from contacting you for marketing purposes.

How long your information will be kept for

Unless you request otherwise, we will keep your information for a maximum 1 year from your last visit to the salon.

After 1 year we will delete all your personal data except for allergy test records which we have to keep for 4 years and financial transactions which we are obliged to keep for 6 years.

CCTV images are automatically deleted after 30 days.

Where we store your data

All your information is stored on our internal computer system (Salon Iris), this is password protected and can only be accessed my members of staff.

Each client has their own record card which contains appointment details, consultation notes and medical information. These cards are kept in a locked filing cabinet.

CCTV images are held securely on site.

Access to your information and corrections

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of your personal information, please contact the Data Protection Officer by emailing tisdalls@btinternet.com.

We want to make sure that your personal information is accurate and up to date, therefore you may ask us to correct or remove information you think is inaccurate at any time.

You also have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information of there is no need for us to keep it.

How to contact us

Please contact the Data Protection Officer if you have any questions about our privacy notice or for details of the personal information we hold about you:

  • By email: tisdalls@btinternet.com

  • Or write to the Data Protection Officer, Tisdalls Hair and Beauty, 38 Hockerill Street, Bishops Stortford, Hertfordshire CM23 2DW.

You also have the right to complain to the Information Commissioners Office: www.ico.org.uk